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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us [ADD LINK TO CONTACT PAGE] with the details of what will be in the order and the address it will be shipped to.

FOR LIMITED EDITIONS Coming soon!

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact thewanderingsensei1@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact thewanderingsensei1@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email thewanderingsensei1@gmail.com 

WHO TO CONTACT?  

You can reach out at any time by email at thewanderingsensei1@gmail.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

 Instagram: add link to Instagram page 

Facebook: add link to Facebook page 


Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

There are a few steps you can take to handle returns and exchanges for art: Clearly communicate your return and exchange policies to your customers. This can help prevent misunderstandings and reduce the number of requests for returns or exchanges. If a customer wants to return or exchange a piece of art, ask them to provide a reason for the request. This will help you understand the problem and determine the best course of action. If the return or exchange is due to a mistake on your part (e.g., the wrong item was shipped), offer to cover the cost of shipping the item back to you and the cost of sending a replacement. If the return or exchange is due to a change of heart on the part of the customer, you can offer a store credit or a partial refund, but you are not required to do so. If you decide to accept a return or exchange, provide clear instructions to the customer on how to send the item back to you, and confirm receipt of the item when it arrives. If you decide not to accept a return or exchange, explain your decision to the customer and provide any relevant information or details that support your decision.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Archival materials are materials that are of high quality and are designed to last for a long time without fading, discoloring, or deteriorating. In the context of art, archival materials are typically used to create artwork or prints that are intended to be long-lasting and of high quality. Here are some examples of archival materials that may be used in the creation of artwork or prints: Inks: Archival inks are made with pigments that are resistant to fading and are designed to last for a long time without discoloring. Paper: Archival paper is made with high-quality fibers that are designed to resist fading and discoloration. It may also be acid-free and pH-neutral, which helps to prevent it from yellowing over time. Canvas: Archival canvas is made with high-quality fibers that are designed to resist fading and discoloration. It may also be primed with an archival-quality primer, which helps to protect the canvas and extend its lifespan. Other materials: Other archival materials that may be used in the creation of artwork or prints include archival-quality paints, adhesives, and protective coatings. It's important to note that not all materials used in the creation of artwork or prints are necessarily archival. It's always a good idea to check with the artist or manufacturer to learn more about the materials that were used in the creation of a particular piece of art. For more information on archival materials, you may want to check out the following resources: The Library of Congress has a helpful guide on archival materials that you can find here: https://www.loc.gov/preservation/resources/rbd/archivalmaterials/index.html The International Association of Fine Art Traditional Printmakers has a useful article on archival printing materials that you can find here: https://printmakers.org/useful-information/archival-printing-materials/ The National Archives has a helpful guide on choosing archival-quality materials that you can find here: https://www.archives.gov/preservation/products/materials.html

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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